SHOPPING

Retail pricing is what is offered on our e-commerce storefront. However, discount pricing levels are offered for qualified wholesale distributors and interior designers. Discounts are also available for large volume orders. 

Wholesale Business Qualification Criteria
To qualify for Stocking Dealer pricing (SD) businesses should:

  • have a home furnishings-related storefront (either e-commerce or actual brick-and-mortar location)

  • corresponding business cards, AND

  • a valid reseller Tax ID. 

In addition, Stocking Dealers must meet the minimum opening order of $3500 for furniture, $1500 for accessories, and a yearly reorder of $5000 on your account to keep it active.

NOTE: This minimum order requirement ($1500/$3500) will be renewed at the beginning of each calendar year (Jan 1) in order to retain your preferred SD pricing.

Designer (DSR) pricing levels are offered to qualified interior decorators and designers who may sell our products as part of a professional services contract.  Designers are not required to have a storefront but must have:

  • corresponding business cards AND

  • a valid reseller Tax ID. 

NOTE: There are no minimum order requirements for Designer pricing. 

Designer and Stocking Dealer Qualification

To qualify as a stocking dealer OR designer, please send the following information to us:

  1. Business Name and Contact Information, including phone and email address

  2. An Electronic Copy of your Business Card

  3. An Electronic Copy of your Business License, which includes Tax ID.

Please email this information to sales@lilysliving.com, and we will process your request within 48 hours.

Questions and Inquiries?
If you have any questions regarding your business qualification, please contact us at our Los Angeles HQ at  +1.310.507.9199 or send us an email at sales@lilysliving.com. 

 

SHIPPING

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your purchases and your chosen shipping options. Residential locations OR commercial locations without a loading dock will incur additional surcharges.
All shipping estimates on the website are not official and are only a reference to the continental 48 US states. Additional surcharges will be incurred for Alaska, Hawaii, and any destination outside the United States. 

Wholesale Shipping Charges are business to business, dock to dock, and additional shipping charges will apply if shipped to a residential address.

Palletize Shipping is faster and safer. ETA 7-14 business days after being picked from Gardena warehouse.

White-Glove Shipping: please email us your address for a quote first.

Small Packages and Quick Ship Items
Smaller Orders or items may qualify as a Small Package, which is shipped via FedEx or UPS and is processed by Lily's Living within 1-3 business days after order acceptance.

Lead Times

In-stock items: 3-5 business days upon receiving the payment.

Out-of-stock items: 3-5 months after 50% deposit is received.

Pre-order items: 3-5 months after the 50% deposit is received.

Customized items: 4-6 months after the 50% deposit is received.

Cancellation Policy

Lily’s Living has a no-cancellation policy for back-ordered and pre-ordered items once the deposit is received. Our team works hard to keep our site up to date with the most accurate stock and estimated shipping timeframes. Once your order is placed, it is sent to the overseas manufacturer, and cancellation cannot be processed once the manufacturer has confirmed your order.

Will Call

All will-call pick-up dates must be confirmed with LILYS LIVING 24 hours prior. Drivers must inspect items prior to loading. Lilys Living is not responsible for damage found after items have left our warehouse.

 

SERVICE

Service is what defines our business in the eyes of our customers. We pride ourselves on bringing LILYS LIVING furnishings into your home or business. We also strive to exceed your expectations with every order.   

Payment Methods
Lily's Living accepts all major credit cards as well as wire transfers and checks. 

Customized Merchandise
Lily's Living can accommodate specialized or customized furniture based on your specific requirements. We can also add specific branding if needed. However, special orders of customized merchandise have specific restrictions and limitations. If you would like a custom-designed furnishing or accessory, please email sales@lilysliving.com to discuss your particular needs. 

PRODUCT NOTES

For product documentation. please visit our Product Support webpage.

Lily's Living prides itself on the products and accessories it sells. However, natural materials such as stone, wood, and metal are used. These materials will have slight variances in finishes, luster, texture, color, and size. These variances are natural and may change over time due to environmental conditions, temperature changes, humidity levels, and/or exposure to sunlight. Lily's Living is not responsible for the natural changes that will occur under these or other conditions not specified herein. 

Certain furniture employs the use of floating panels. All items are handmade, and panels are put in place to prevent cracking. Due to the items being made of solid wood, the panels can shrink, leaving a slight separation in the finish. We do not accept claims on this issue. If you wish to have this resolved, we can provide a complimentary touch-up kit in order to cover this up.

Wood Product/Claim Period Limitation: Some of our products use lumber that is kiln dried and cured. In some cases, environmental cracks may occur within 1 - 6 months upon arrival. Cracks can occur due to temperature changes, humidity levels, and the specific climate the item has been delivered to. Solid wood furniture should be kept in a climate-controlled environment in order to minimize potential cracking.

Cleaning Notes - Most LILYS LIVING furniture is lightly sealed or waxed to highlight the natural character and to allow for aging; we suggest lightly dusting with a dry, soft cloth only, do not use water, soap, or any type of cleaner that contains harsh chemicals as this may damage the finish. Please be sure to use a coaster or trivet (if applicable) under hot or cold items to protect the finish. If moisture touches a surface, wipe it off immediately.

 

 

SATISFACTION

Lily's Living puts customer satisfaction as priority one, If there is an issue with your order, please contact us as soon as possible, 

Shipping Damages And Claims
Lilys Living, Inc. is not responsible for freight damages. All items are well inspected by our staff. If visible damage is noticed upon arrival, please note it on the Bill of Lading or refuse the shipment. Freight insurance and the supplemental claim are the responsibility of the carrier and consignee. However, Lily's Living will provide assistance if such an incident unfortunately occurs.

In the event your shipment is damaged upon arrival, you should report this (Damage On Arrival) to Lily's Living in an email or phone call within 3 days of the event to assist in the claims process. Please take pictures to ensure the claim is processed quickly. All claims should be filed with the carrier.

Quality and Limited Warranty
Lilys Living, Inc. warrants that its products against defects in materials or workmanship for one year. Any modification, failure to follow recommended care will void the product warranty; Consumer misuse not covered; Inspection Required; Normal wear and tear not covered.

Quality Claims Limitations

All quality claims should be filed with Lily's Living within 90 days from the time of original receipt. 

Returns Authorization
All sales are final. No returns are accepted without our prior authorization. All returns are subject to a 15% restocking fee. Shipping and freight charges are not refundable under any circumstances. The buyer is responsible for all return shipping costs. Unauthorized returns will be refused by Lily's Living. Custom-made merchandise is not eligible for returns.

We do not accept returns on items damaged through normal wear and tear

Replacement Policy
Replacement merchandise is only allowed under specific circumstances and must be pre-approved by Lily's Living. If a replacement is authorized, the original merchandise must be shipped back and received by Lily's Living before any replacement is shipped. Any damage to the returned merchandise is subject to a prorated value of the original purchase, which will be determined by Lily's Living. The buyer is responsible for all return shipping costs.